ENSURING CUSTOMER SATISFACTION
is one of our top priorities

At Blazing Hot Stoves, we dedicate ourselves to serving our customers.

We understand the importance of the relationship we have with our customers. It is a relationship that starts with trust and respect. Ensuring customer satisfaction is one of our top priorities, and one of the most critical factors to a satisfied customer an educated customer. After your visit with us, you’ll have a better understanding of the options available for keeping your family warm and cozy throughout the long winter months. We have a large showroom, stocked with burning displays to demonstrate our products and show you how they can transform your home into an oasis that comforts you even on the coldest winter day. We want you to understand the product you choose so it will perform efficiently for you in your home. We go even further for you by visiting your home before the installation day to make sure you’ve made the right choice, and if you haven’t, we’ll assist you in fine-tuning your selection. If we can’t find a product to suit you, we’ll let you know directly and refund your money. We appreciate that your time is valuable and we don’t want to waste it. You can purchase from us with confidence.

INSTALLATION

We guarantee our work.

When it comes to installations, we assure the highest quality work because we handle each install with our factory trained in-house staff. That means we can guarantee our work because we are thorough. We pay attention to the details to be certain the job is safe and completed to the manufacturers specifications! It is that attention to detail that has earned us an A+ rating from the Better Business Bureau. We are proud of our high rating and it is because of our customers trust that we have earned that rating. Should a problem ever arise, you can take confidence in knowing that we fully subscribe to the Better Business Bureaus methodology. We value their knowledge and expertise and share their focus on the value of the happy customer.

MAINTENANCE

We will remain a valuable resource for as long as you own your hearth product.

After you purchase your new stove, your first order of business should be to read the entire owner’s manual cover to cover. Once you’ve done this, you can then light your stove and get used to the controls. This process of getting familiar is important regardless of the type of stove you own – be it wood, gas or especially pellet, it’s best to be prepared!

While reading the manual, get a highlighter pen and mark the area for periodic maintenance. This will make for quick reference later. An example of periodic maintenance may be when to scrape your burn pot on a pellet stove or when and how to clean your glass on a gas stove. Most problems that arise with alternative heating devices are a result of lack of maintenance. By being prepared, there will be time to address situations as they arise, rather than being left cold. It will also give you time to adjust and to deal with the learning curve associated with your new purchase. As always, we are available to help answer any questions and address any concerns you may have. Our website has lots of information to assist you in maintaining your stove, so be sure to check out the maintenance tips section and learn more about your stove. We have a series of step by step instructions on maintenance for you to read. If you don’t find something you’re looking for, just ask, we’ll be happy to assist you. An educated customer is usually a happy customer!

For more information about our service, installation, and/or maintenance programs, please don’t hesitate to contact us today!